Q. My Plate-Mate is broken. What do I do now?
A. All the parts on the Plate-Mate are replaceable. Simply find your model on the web site and choose parts. You can then determine which part you need and order your replacement.

Q. Is there a warranty on the Plate-Mate?
A. Yes, the Plate-Mate comes with a one year warranty. All parts will be replaced free of charge during the warranty time.

Q. How do I clean the Plate-Mate?
A. The Plate-Mate can be cleaned easily with a high pressure hose or simply a brush and soap suds.

Q. What size plate will the Plate-Mate hold?
A. The Plate-Mate will hold any size plate, round, square, rectangular or oval and up to a 13.25 inch platter. The Platemate will hold any type of bowl up to a height of 2 inches.

Q. Can the columns hold different types of bowls or plates at the same time?
A. Yes, the column can quickly be adjusted to hold 4 different plate or bowl
sizes.

Q. Why does the column rotate?
A. The function of the rotation column is to allow stacking and serving by two people simultaneously. Load from the bottom up and serve from the top down.

Q. Do users of the Plate-Mate actually take the product onto the serving floor?
A. Yes! The Plate-Mate is not a piece of equipment you will feel compelled to hide. It makes quite a serving presentation and many of our customers have had very favorable compliments on their Plate-Mates.

Q. Will the Plate-Mate fit into my cooler?
A. While the Plate-Mate is standardized to fit into most cooling systems, we
recommend you take some measurements to be sure you are buying the correct size of Platemate for your existing equipment.

Q. Is the Plate-Mate maintenance free?
A. Yes, all materials are specifically designed for and are in conformity with international regulations for food service applications. The special plastics, Santoprene rubber, anodized aluminum and stainless steel used to manufacture Plate-Mates are all corrosion free.

Q. Does the Plate-Mate really work?
A. The Plate-Mate has world wide patent coverage and is being used on six continents and in more countries than we can count.