Do you have the right people in the right position to grow your customer loyalty?
It may seem like common sense but restaurants are often family businesses. Now I’m not saying you need to fire your nephew or your aunt, but some training may be in order. How observant are they to the customer’s body language? Do they smile and make people comfortable? Do they panic when things go wrong?
If you had to think about your answer to any of these questions, you may need to have some employee training. Think about having weekly meetings to address issues in the front end of the house. You want, and need to foster loyal repeat customers. That means that you need happy customers even if things go wrong with their order or meal. Mistakes happen, but getting a customer back into your establishment depends on how your employees handle the mistake. Being in your restaurant may feel like work to you, but it shouldn’t feel that way to your customers.
Click here to learn more about creating a culture of customer service.